Saudi Medical Services Co. - ADEED
Frequently Asked Questions
What areas are covered by ADEED Home Healthcare Services?
ADEED services are available in Riyadh city, while Stay in Care Assistance is provided nationwide in Saudi Arabia. For more information, please contact us at 920019911
What services ADEED offers?
Services offered through ADEED include:
- Home Visits by Doctors
- Home Nursing Care
- Stay in Care Assistance focusing on elderly, children, and infants
- Home Physical Therapy Sessions
- In-home Laboratory Testing
- Therapeutic Nutritional Services
How long does it take to provide the Service?
Home Services may be requested and provided on the same day after confirmation of the booking through ADEED application or social media Channels or call the unified number
What are the ways to book an appointment?
You can request ADEED services through the mobile application on both Android and iPhone devices, as well as by contacting customer service at 920019911
What are the Service times?
ADEED services are available 24/7 throughout the week
How can I identify the Quality of the Medical Team's Services?
ADEED was accredited by the quality accreditation from the Saudi Center for Healthcare Facilities Accreditation (CBAHI) & International Joint Committee for Accreditation of JCI Health Facilities. All our medical staff are qualified and carefully selected, and are periodically evaluated to ensure the best level of health care is provided to you and your family.
What is the difference between an Assistant/Caregiver and a registered nurse?
Assistant/Caregiver: A person who assists the patient in his/her daily activities by providing care services such as caring for the patient, accompanying him/her, caring for his/her eating and personal hygiene.
Registered nurse: is a nurse licensed by the Health Specialties Authority and performs nursing tasks such as administering injections and medications
For more information please contact us on 920019911
What should I do if I am not satisfied with the service provided?
We are delighted to offer round-the-clock Customer Service Management on our website. Our team is dedicated to handling complaints and feedback to guarantee the delivery of superior service to our customers
What payment methods are available?
We have online payment methods (Mada and credit cards Visa, MasterCard, Apple Pay)
Or via direct Bank transfer
I want to cancel the appointment, but after the medical staff arrives?
The appointment could be cancelled at the patient's request but without a refund of the visit value/cost