Saudi Medical Services Co. - ADEED

Privacy Policy

Key Principles and General Rules for the Protection of Personal Data:

ADEED adopts a policy that protects the privacy of information, places the confidentiality of its users' and visitors' information at the top of the list of priorities. The Department makes every effort to provide a quality service to all beneficiaries. Privacy and confidentiality of the information described below are part of the terms of use of ADEED website and the application.

ADEED Does not collect personally identifiable information about you when you visit your site unless you choose specifically and with your knowledge to provide such information to us. If you choose to provide your information, we use it only to complete your request for information or services as set out in these policies, and by using a ADEED website or application, you agree to this privacy policy and confidentiality of Information.

Visitors and beneficiaries of its services should keep informed of the terms and principles of privacy and confidentiality of information in order to find out about any updates to it, knowing that ADEED Administration is not required to advertise any updates to those terms and principles. Your use of the website or application means that you are informed of and agree to these terms and principles and the subsequent continuous modifications.

ADEED is non-liable under any circumstances for any direct, indirect, accidental, consequential, special or exceptional damage arising from the misuse of a site or application.

Security of Personal Information:

The Privacy and Confidentiality of Information document has been prepared to help visitors and users understand the nature of the data collected from them when visiting a ADEED website or application and how to handle it.

ADEED’s administration shall take appropriate and appropriate measures to safeguard the personal information it has in a secure manner to ensure that it is protected from loss, unauthorized entry, misuse, modification and unauthorized disclosure. One of the most important measures in force is to protect the visitor's personal information by:

o   Strict procedures and measures to protect the information and technical security we use to prevent fraud and unauthorized access to our systems

o   Regular and periodic updates of protection procedures and controls that meet or exceed standards.

o   Our staff are qualified and trained to respect the confidentiality of visitors' personal information


Collect personal information:

Once the user visits ADEED’s website or application, the server of ADEED records the user's Internet Protocol address, the date and time of the visit and the address of any website that refers you to ADEED website or application.

Most websites put a small file on the visitor's hard drive (browser). This file is called "cookies" and cookies are text files. These text files contain information that allows the deposit site to retrieve them when needed during the next user visit to the site. These saved information include:

o   Remember your username and password

o   Save page settings if available on ADEED

o   Save the colors chosen by the user

o   The possibility of voting is not available more than once for the same user

The browser (visitor) may not have to enter the password in each visit as the site system will be able to detect it with cookies, or may prevent the user from repeating the voting process if he has voted in advance and so on... On this basis, ADEED will use the information in the cookie files for its own technical purposes when visited more than once. Also, ADEED can change the information in the cookie files or add new information whenever the site or application is visited.

If you use an app directly or send us an email providing us with personal data, we may share the necessary data with other entities or departments, so as to serve you more effectively, and we will only share your personal data with non-governmental entities if they are authorized to perform specific government services. By providing your data and personal information, you fully agree to the storage, processing and use of that data by the Saudi authorities. We reserve the right at all times to disclose any information to the competent authorities, when necessary to comply with any government request as required by Saudi regulations.

Protect your privacy:

To help you protect your personal information, we recommend:

o   Contact us immediately when you think someone has been able to obtain your password, usage code, PIN, or any other confidential information.

o   Do not give confidential information over the phone or the Internet unless you know the identity of the person or party receiving the information.

o   Use a secure browser when you make online transactions while shutting down unused apps on the network, and make sure the antivirus software is always up to date.

o   Your inquiries and opinions about privacy principles can be raised by communicating with ADEED Management via the contact form on the Contact Us page.

To preserve your personal data sent, they save electronically using appropriate security techniques. They may contain electronic links to websites or portals that may use methods to protect information and its privacy that are different from those used by us. We are not responsible for the content, methods and privacy of these other websites, and we advise you to refer to the privacy notices of those websites.

Send emails:

When you enquire or request information about a specific service or have been given additional information using any of the means of communication with ADEED, whether electronic or non-electronic we will use your email address to respond to your queries. And it is possible to save your mail address and message and answer them for quality control purposes, and we may do so for legal and supervisory purposes.


Safe Use:

o   Accuracy and warranties

All information provided on is owned by ADEED Home Care Company and best practices are implemented to ensure quality and update of information. However, there are no explicit or implicit assurances about the accuracy, reliability or availability of the information provided on the Site and therefore no inaccurate, incomplete or outdated information or any action taken with respect to the information provided.

o   Availability and availability of the site

ADEED makes the best possible effort to keep the site running in a good and easy manner, ADEED bears no responsibility and will not be subject to any accountability or claims for the site's lack of availability due to technical problems beyond ADEED's control.

o   Links to other sites

Our website may contain links to other websites. Therefore, ADEED is not responsible for the content of these websites. The risks of browsing the site through any link available on the site or app are the user's personal responsibility.

User Agreement

The User agrees not to use, encourage, promote, facilitate or instruct others to use the Services as follows:

o   Engage in, promote or encourage activities contrary to any law, regulation, government decision, royal decree, legal agreement or published policies issued by ADEED.

o   Access any service or system or search its weaknesses without authorization, including, but not limited to, violations, vulnerability surveys or penetration testing.

o   Disrupt, interfere with or circumvent any aspect of the Service; or violation of any security or authentication procedures used by the system or service.

o   Any theft of resources including sensitive information.

Key principles and general rules for data sharing:

o   We provide published data from its correct sources and ensure that it is not duplicated or inconsistent with any other data.

o   We provide data for the purposes of the process of achieving public interests without prejudice to the activities of the entities, the privacy of individuals or the safety of the environment.

o   Access to data is available to qualified and properly trained people.

o   All information necessary for the exchange of data is in circulation, including data required, the purpose of their collection, means of transport, methods of preservation, controls used for their protection and disposal mechanism.

o   The security controls provided for in the Data Trading Agreement shall apply.

o   Appropriate security controls for data protection and circulation are applied in a safe and reliable environment in accordance with relevant regulations and legislation.

o   Ethical practices are applied during the process of sharing data to ensure that they are used in the framework of justice, integrity, honesty and respect.

Key principles and general rules of freedom of information:

In order to enhance the system of integrity and transparency of the individual, the right to know information about public activities.

o   A request for access to protected information must be accompanied by its justifications in a clear and explicit manner.

o   Everyone has the right to access public unprotected information.

o   Dealing with all requests for access or general information is based on equality and non-discrimination between individuals

Individuals' rights to access or obtain public information:

o   Right to access any unprotected information.

o   The right to know the reason for refusing access to information.

o   Right to appeal against the decision to deny the request for access or to obtain the information requested