Saudi Medical Services Co. - ADEED

Patient Rights & Responsibilities

  1. Access treatment, services, and care necessary to help regain or maintain his/her maximum state of health regardless race, religion, gender, marital status, ethnicity, age, disability, or source of payment.
  2. Be treated with consideration and respect with recognition of his/her individuality and dignity, including reasonable visual and auditory privacy during personal hygiene activities, clinical procedures, consultation, examination, and treatment.
  3. To be cared for by health providers who are qualified through education and experience and who perform the service for which they are responsible efficiently.
  4. Apply infection control standards approved by the ministry of health to protect patients from infection.
  5. Expect that the health care providers are educated about their role in identifying patients’ values and beliefs and protecting patient rights and reporting cases of physical or psychological violence to authorities.
  6. Appoint a legal guardian of the patient to make decisions when the patient is unable or unwilling to make decisions regarding the treatment plan and ascertaining the identity of the guardian or responsible or authorized person to sign on his behalf. 
  7. Participation in the healthcare process through:

·       Enable patient and his family of contacting the treatment team to obtain complete & updated information regarding diagnosis, benefit of suggested treatment, expected outcomes, complications, risks, and succession rate of treatment and alternative treatments - if any.

·       Explain available services and capabilities in ADEED.

·       Awareness of names and specialties of treatment team and responsible physician to supervise the case.

·       Be informed of the process in order to participate in care decisions to the extent he/she wishes to participate

·       The patient has the right to refuse or discontinue treatment to the extent permitted by law and to be informed of his/her responsibilities and consequences related to his/her decision to refuse treatment and the alternative treatments.

·       Ask questions when he/she does not understand his/her care treatment or service provided or what he/she is expected to do.

  1. Provide safe and secure environment during the treatment session and protection from any type of sexual, verbal, or neglect and ill treatment.
  2. Be informed in advance about the cost of his/her care, including the right to look at and receive reasonable explanation of the total bill and detailed charges for service received for self-pay patients.
  3. Refuse to sign a consent form if it was not explained to him/her to his/her satisfaction.
  4. Notify the Customer Experience Specialist of any complaint, conflict, and difference of opinion related to patient care or violations of his/her rights, safety or security.